The Book of Complaints is At Your Disposal
9. 8. 2006 // Tim Etchells // Kategorie Randnotizen 2006In Croatia now.
Staying on the former Street of Brotherhood And Unity. Now the Street of Vlatka The Cat. Some politics in that re-naming there I am sure.
Late night looking into the toll-booth driving here to the town of C. from Zagreb I noticed the sign in the window that says The Book of Complaints is At Your Disposal.
Apparently this practise is a hangover from Socialism, during which all service establishments of every kind (restaurants, govt offices, spas) were obliged to keep such a book in which customers were invited to write their comments and which other customers were free to request sight of and inspect at their leisure. Somehow at 2.30am arriving fro a delayed and diverted flight we neglected to read the comments on the toll-road.. But another time maybe.